Customer Care Support 24/7 Assistance
Access regulatory guidance, report issues, or connect with a FinCEN support specialist. All inquiries are handled under strict data protection protocols.
Call Support
Speak directly with a FinCEN customer care representative. Available for financial institutions and the public.
+1 (800) 767-2827
Toll-free · Mon–Fri 8am–8pm ET
International: +1 (703) 905-3773
Secure Email
Submit inquiries or encrypted documents. Response within 1–2 business days.
PGP encryption available upon request
Secure channel · TLS 1.3
Live Chat
Instant messaging with our support team for quick questions and technical assistance.
Start Live Chat
Average wait: under 3 minutes
24/7 for urgent fraud reporting
Send a Secure Message
Self-Service Resources
- BSA/AML Compliance Guide
- Frequently Asked Questions
- SAR/CTR Filing Quick Reference
- Fraud Alert Center
- Regulatory Updates & Bulletins
- Webinars & Training
Urgent fraud reporting? Call 1-800-767-2827 and select option 3.
For immediate assistance with suspicious activity, contact our hotline 24/7.